Le Creuset Privacy Policy

Information you provide

When you use an inquiry form, we may receive your name, email address, phone number, company, country, inquiry type, and message. You may also choose to include details about cookware needs, kitchen dimensions, color preferences, service requirements, or trade planning.

How information is used

Submitted information is used to respond to requests, prepare product guidance, route trade or hospitality questions, improve service quality, and maintain records related to customer support. We do not ask for sensitive payment data through general inquiry forms.

Sharing

Information may be shared with service providers or internal teams when needed to answer an inquiry, maintain the website, or comply with legal requirements. We do not sell personal information submitted through the website inquiry process.

Retention and security

Inquiry records may be kept for a reasonable period so follow-up questions can be handled consistently. Administrative, technical, and organizational safeguards are used to protect information, though no website transmission can be guaranteed to be completely secure.

Your choices

You may request updates or deletion of inquiry information by contacting the advisory email listed on the contact page. Some records may be retained when required for legal, security, or operational reasons.